Refund policy

We hope you adore your Ginger Brie purchase, but if for any reason you need to return or exchange an item, please review our policy below:

 * Timeframe: You may return/exchange an item within 7 business days from the date of delivery.

 * Method: Ginger Brie offers exchanges or returns for store credit only. Refunds to your original method of payment are not provided; instead, you will receive a gift card for the total amount of your purchase, minus shipping costs.

 * Proof of Purchase: You must provide the receipt or proof of purchase for your return or exchange.

 * Initiation: All returns/exchanges must be initiated within 7 days of receiving your order.

 * Condition: To be eligible, items must be unworn and returned in their original condition and packaging.

 * Packaging: Please ensure all jewelry items are returned in their original boxes, including any inserts and pouches.

 * Initiating Returns/Exchanges: Contact us at hello@gingerbrie.com to start the return/exchange process. If your return is accepted, we will provide further instructions.

 * Sale Items: Items purchased on sale are final sale and cannot be returned, exchanged, or refunded.

 * Non-refundable: Shipping fees are non-refundable.

 * Store Credit: Your store credit will only cover the cost of the item(s) purchased and does not include shipping costs.

 * Responsibility: We are not responsible for items lost / stolen in transit during the return process.

 * Late Returns: Returns received beyond the 7 business day timeframe will not be accepted.

*Return Shipping & Refunds*

• Return shipping costs are the responsibility of the customer

• Original shipping fees are non-refundable

• Once received and approved, returns are issued as store credit only

U.S. Orders:

Due to customs, processing, shipping, and restocking costs, 25% of the order value is non-refundable. The remaining balance will be issued as store credit once return is approved.

*Repair Policy for Jewelry*

Please note that we do not offer exchanges for broken items, such as earrings or pendants. If repair is possible, the customer will need to send the piece to us for service. Please be aware that the shipping cost for sending the item is the customer's responsibility.

Since jewelry is delicate, we recommend handling it with care to prevent further damage.

Thank you for your understanding.